General Policies

General Policies

Return, Exchange & Warranty Policy

Orders may be returned within 30 days of purchase only if equipment is still in full working order with no visible damage or wear and tear and is returned complete, in the undamaged original packaging.
We honor the manufacturer’s warranty, which varies by manufacturer and by specific product. If a replacement part is required, you may either 1) return the defective item, at which point we will ship you a replacement, or if you would like the replacement shipped prior to the defective equipment arriving at Alarms R Us 2) you can purchase a replacement via our online store for us to ship out, the cost of which will be refunded once the defective equipment has been returned to us.
This RMA and Return Form must be filled out included with any returned equipment.

Terms & Conditions

We offer our Do-It-Yourself Monitoring as a month to month service. There are no long term contracts for service. We believe the equipment you purchase is yours to do with as you see fit. When you end service with us, we release your module. And we will not lock out your programming. 

What to Do if You Need to Report a Change of Address

Change of address? No problem! Your system can move wherever you do.
Should you find yourself moving to a new address, and you are taking your system with you, please notify us at customerservice@alarmsRusa.com. Please include the following information in your email:
1. Primary subscriber’s name.
2. Existing system street address, city, state, zip code.
3. New system street address, city, state, zip code.
4. New location phone number (if applicable)
5. Any changes to your contact list (if applicable)
6. Date you would like these changes to take effect.
If you would like to place your system on test mode with our central station for up to one week, please include this as well. Remember that you can place your system on test for up to 72 hours and remove your system from test mode by calling our central station directly at 844-770-1655.
Please note any change of billing address when applicable.
If your subscription includes 24/7 monitoring, when you are done installing at your new home, please email us any changes to your security zone list so that we can update our central station records. This will ensure our operators can effectively relay alarm information to authorities.

Terminating Your Account

Was is something we said? Can’t we make this work? In all seriousness, we hate to see you go, but our DIY services and monitoring are offered with only a month to month obligation. We ask for notice at least 10 days in advance of the month in which you wish to no longer utilize services. Please email us at customerservice@alarmsRusa.com. If you wish to cancel your account mid-month, we can accommodate your wishes, but we will not be able to refund or pro-rate the month after its begun.
information to authorities.